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Customer Support Specialist

2 months ago

Lake Mary, Florida, United States Innova Solutions Full time

Innova Solutions is seeking a dedicated Customer Service Representative.

Position Type: Fulltime/Contract

Role Overview:

As a Customer Service Representative, your responsibilities will include:

  • Delivering comprehensive analytics and reporting services aimed at enhancing and automating client processing systems. You will manage moderately complex external client inquiries.
  • Providing direct guidance to various organizational units to ensure prompt service delivery and issue resolution. Engaging with teams to ensure that challenges are being addressed effectively and efficiently.
  • Participating in product development and enhancement initiatives, as well as system testing, to ensure that our offerings accurately and efficiently handle high-value transactions.
  • Resolving intricate issues by leveraging your understanding of system intricacies. You will integrate extensive area knowledge with a solid grasp of industry standards to deliver solutions to both internal and external clients.
  • Offering support to junior client processing roles and may oversee the allocation and review of work performed by team members.
  • Possibly overseeing specific supervisory reviews, training, and approval processes.
  • Contributing to the achievement of related team objectives. A Bachelor’s degree or equivalent combination of education and experience is required, along with 5-7 years of relevant work experience.
  • Experience in brokerage processing is preferred.

Compensation and Benefits:

Pay Range: $25 per hour

The pay range offered to a successful candidate will be determined based on various factors, including education, work experience, location, specific job duties, and certifications.

Benefits: Innova Solutions provides benefits (subject to eligibility) that include medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, pre-paid legal and ID theft protection, sick time, and other paid leaves as required by law, along with an Employee Assistance Program (EAP).

About Innova Solutions: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals globally and reports an annual revenue nearing $3 billion. Through our global delivery centers across North America, Asia, and Europe, we provide strategic technology and business transformation solutions to our clients, enabling them to excel in their respective fields.

Recent Recognitions:

  • Ranked as one of the largest IT consulting staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
  • Recipient of the ClearlyRated Client Diamond Award (2020)
  • One of the largest certified MBE companies in the NMSDC Network (2022)
  • Advanced Tier Services partner with AWS and Gold with Microsoft

Equal Opportunity Employer: Innova Solutions is committed to equal employment opportunities and prohibits any form of unlawful discrimination and harassment. We strive to provide a work environment free from discrimination based on race, color, religion, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law.