Customer Service Specialist
2 weeks ago
Innova Solutions is seeking a dedicated Customer Service Specialist
Position Type: Fulltime/Contract
Location: Hybrid Role
Duration: 12 Months (Temp to Perm)
Schedule: 8am - 11pm
Training: Online with subsequent onsite requirements
As a Customer Service Specialist, your responsibilities will include:
- Delivering advanced analytics and reporting services aimed at enhancing and automating client processing systems. Addressing moderate to complex client concerns effectively.
- Providing direct guidance to various organizational units to ensure prompt service delivery and issue resolution. Collaborating with teams to ensure that challenges are addressed and resolved efficiently.
- Engaging in product development, enhancements, and system testing to guarantee that offerings consistently process high-value transactions accurately and efficiently.
- Resolving intricate issues by leveraging a deep understanding of system intricacies. Merging comprehensive area knowledge with industry standards to deliver solutions to both internal and external clients.
- Offering support to junior client processing roles and overseeing the allocation and review of work performed by team members.
- Possibly responsible for specific supervisory reviews, training initiatives, and approval processes.
- Contributing to the success of related teams' objectives. A Bachelor's degree or equivalent combination of education and experience is required, along with 5-7 years of relevant work experience.
- Preferred experience in brokerage processing.
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Customer Service Specialist
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Lake Mary, Florida, United States Innova Solutions Full timeInnova Solutions is seeking a Customer Service SpecialistPosition Type: Fulltime/ContractLocation: Hybrid RoleDuration: 12 Months (Temp to Perm)Schedule: 8am - 11pmTraining: Online with subsequent onsite requirementsAs a Customer Service Specialist, your responsibilities will include:Delivering advanced analytics and reporting services aimed at enhancing and...
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Customer Service Specialist
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Lake Mary, Florida, United States Innova Solutions Full timeInnova Solutions is currently seeking a Customer Service SpecialistPosition Type: Fulltime/ContractLocation: Hybrid RoleDuration: 12 Months (Temp to Perm)Schedule: 8am - 11pmTraining: Online with subsequent onsite requirementsAs a Customer Service Specialist, your responsibilities will include:Delivering advanced analytics and reporting services aimed at...
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Customer Service Specialist
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Lake Mary, Florida, United States Innova Solutions Full timeInnova Solutions is currently seeking a Customer Service SpecialistPosition Type: Fulltime/ContractLocation: Lake Mary, Florida (Hybrid Role)Duration: 12 Months (Temp to Perm)Schedule: 8am - 11pmTraining will be conducted online via camera, and once completed, the role will require onsite presence.As a Customer Service Specialist, your responsibilities will...
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