Customer Support Specialist
2 weeks ago
Innova Solutions is currently seeking a Customer Service Representative
Position Type: Fulltime/Contract
Location: Hybrid Role
Duration: 12 Months (Temp to Perm)
Schedule: 8am - 11pm
Training: Online with subsequent onsite requirements
Key Responsibilities:
- Deliver advanced analytics and reporting services aimed at enhancing and automating client processing systems. Address moderate to complex client issues effectively.
- Provide direct advice to various organizational units to ensure timely service delivery and issue resolution. Collaborate with teams to ensure that challenges are managed appropriately and resolved promptly.
- Engage in product development, enhancements, and system testing to ensure products accurately and efficiently handle high-value transactions.
- Resolve intricate problems by leveraging a comprehensive understanding of system intricacies. Combine in-depth knowledge of the area with a solid grasp of industry standards to deliver solutions to both internal and external clients.
- Support junior client processing roles and may oversee the allocation and review of team members' work.
- May involve specific supervisory review, training, and approval responsibilities.
- Contribute to the achievement of team objectives. A Bachelor's degree or equivalent combination of education and experience is required, along with 5-7 years of relevant work experience.
- Preferred experience in brokerage processing.
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