Customer Support Specialist
2 weeks ago
Become a Key Player in Customer Support at Online Labels Group
Are you eager to embark on a rewarding journey in customer support? Online Labels Group is on the lookout for enthusiastic individuals to enhance our customer service experience through effective communication via phone and email. If you possess a customer-centric mindset and exceptional communication abilities, we invite you to explore this opportunity.
Shift Details: Monday-Friday: 11:00am-8:00pm
Training Schedule: Monday-Friday 8:00am-5:00pm
Compensation: $15-$17 per hour
Benefits Offered:
- Potential for Monthly Incentives
- Comprehensive Medical, Dental, and Vision Coverage
- Paid Time Off and Holiday Compensation
- 401(k) Plan with Company Contributions
- Additional Insurance Options
Key Responsibilities:
- Handle incoming customer inquiries through various channels including phone, email, and live chat
- Resolve customer issues and needs efficiently and effectively
- Work collaboratively with other departments to ensure customer satisfaction
- Assist customers in navigating to the appropriate services based on their requirements
Essential Skills:
- Excellent written and verbal communication skills
- Ability to thrive in a collaborative team environment
- Strong attention to detail and organizational skills
- Effective problem-solving and decision-making abilities
- Willingness to adapt to new technologies
Experience Requirement: 0-2 years in a comparable position
Commitment to Diversity: Online Labels Group is proud to be an equal opportunity employer that promotes diversity and inclusivity within the workplace.
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