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Customer Support Specialist

2 months ago

Lake Mary, Florida, United States Innova Solutions Full time

Innova Solutions is currently seeking a Customer Service Representative

Position Type: Fulltime/Contract

Location: Hybrid Role

Duration: 12 Months (Temp to Perm)

Schedule: 8am - 11pm

Training: Online with subsequent onsite requirements

As a Customer Service Representative, your responsibilities will include:

  • Delivering comprehensive analytics and reporting services aimed at enhancing and automating client processing systems while managing moderately complex external client concerns.
  • Providing direct advice to various organizational units to ensure timely service delivery and issue resolution, facilitating meetings to address and resolve problems effectively.
  • Engaging in product development and enhancement initiatives, as well as system testing, to ensure the efficient processing of high-value transactions.
  • Resolving intricate issues by leveraging a deep understanding of system intricacies, combining area expertise with industry standards to deliver solutions to both internal and external clients.
  • Offering support to junior client processing roles and overseeing the allocation and review of team members' work.
  • Possibly responsible for specific supervisory reviews, training, and approval processes.
  • Contributing to the achievement of team objectives, with a preference for candidates holding a Bachelor's degree or equivalent experience, along with 5-7 years of relevant work experience.
  • Experience in brokerage processing is highly desirable.