Student Services Coordinator

2 weeks ago

Reston, Virginia, United States Commonwealth of Virginia Full time

Title: Student Services Coordinator

Company: Commonwealth of Virginia

Location: Not Specified

FLSA: Nonexempt

Compensation: $21/hr

Employment Type: Part Time

Position Overview:

The Student Services Coordinator role at the Commonwealth of Virginia is essential in providing support and guidance to students. This position is integral to the enrollment process and offers administrative assistance within the educational division.

Key Responsibilities:

  • Facilitating registration processes and assisting students with the enrollment system.
  • Maintaining precise records in the student database.
  • Issuing confirmation communications regarding enrollment.
  • Identifying and resolving enrollment-related challenges.
  • Delivering outstanding customer service experiences.
  • Recognizing and addressing the needs of students effectively.
  • Managing customer inquiries and providing appropriate solutions.
  • Assisting in the promotion of educational programs.
  • Organizing and maintaining documentation and files.
  • Supporting program managers and coordinators with logistical tasks.
  • Providing general administrative support.
  • Executing additional relevant responsibilities as required.

Essential Qualifications:

Knowledge, Skills, and Abilities (KSAs):

  • Flexibility and responsiveness to diverse audiences.
  • Exceptional written and verbal communication capabilities.
  • Strong interpersonal and organizational competencies.
  • Ability to work collaboratively with students, educators, and staff.
  • Capacity to independently oversee multiple tasks, often under tight deadlines.
  • Proficiency in computer applications, particularly Microsoft Office Suite.
  • Delivering accurate information and professional customer service.
  • Effective engagement with both internal and external stakeholders.
  • Attention to detail and a proactive mindset.

Preferred Qualifications:

  • Experience in customer service roles.
  • Familiarity with office operations, file management, and scheduling.
  • Proficiency in Microsoft Office, including Outlook.
  • Background in an office setting.
  • Experience within a higher education environment.
  • Bilingual abilities are considered an asset.

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