Guest Services Coordinator

2 weeks ago


Reston, Virginia, United States Donohoe Companies Full time

We are looking for a dedicated Guest Services Coordinator to enhance the experience of our visitors at our dual-brand hotel. You will play a vital role in ensuring that our guests receive outstanding service in two unique settings. Our hotel features modern amenities including a rooftop bar and a full-service restaurant, alongside extensive meeting facilities and recreational options.

Position Overview

As a Guest Services Coordinator, you will be the first point of contact for our guests, responsible for facilitating a seamless check-in process, managing payments, and providing valuable local insights to ensure a memorable stay.

Key Responsibilities

  • Welcome guests upon arrival and assist with check-in and check-out procedures in accordance with hotel standards.
  • Provide comprehensive information regarding hotel amenities, policies, and local attractions.
  • Manage incoming calls and relay messages accurately to guests and departments.
  • Handle reservations, including modifications and cancellations, with precision.
  • Address guest inquiries, requests, and concerns, coordinating with various departments to meet special needs.
  • Perform cashier responsibilities, including processing payments and managing guest accounts.
  • Report any maintenance or housekeeping issues to the appropriate departments.
  • Adhere to security protocols to ensure the safety of guests and staff.
  • Maintain the cleanliness and organization of the front office area.
Additional Duties
  • Flexibility in scheduling is required to meet the demands of a 24/7 operation.
  • Compliance with all hotel policies and procedures is mandatory.
Required Skills
  • Excellent communication and interpersonal abilities.
  • Capability to stand for extended periods.
  • Aptitude for thriving in a fast-paced environment.
  • Ability to maintain composure and demonstrate sound judgment in challenging situations.
Employee Benefits

Donohoe Hospitality Services offers a robust benefits package that includes health, dental, and vision insurance, paid time off, retirement plans, and more. We are committed to providing our employees with options that enhance their overall well-being both at work and in their personal lives.

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