Student Services Center Support Specialist

2 weeks ago


Reston, Virginia, United States Commonwealth of Virginia Full time
Student Services Center Support Specialist Position

About the Organization:

The Commonwealth of Virginia is dedicated to fostering a supportive environment for its educational community. The Division for Enrollment Management plays a crucial role in enhancing student engagement and retention through strategic initiatives, overseeing admissions processes, providing financial assistance, and managing the Student Services Center.

Position Overview:

As a Student Services Center Support Specialist, you will be responsible for delivering exceptional service to visitors through both in-person and virtual channels. Your role will involve providing vital information, assisting with online resources, and addressing inquiries from students, families, and the broader university community.

Key Responsibilities:
  • Advising and Support: Offer guidance to students, faculty, and staff regarding inquiries and concerns, ensuring customer service aligns with established regulations while providing effective problem-solving assistance.
  • Document Management: Evaluate documentation, maintain student records, process requests, and resolve self-service issues efficiently.
  • Training and Development: Keep abreast of policy updates, participate in training sessions, and contribute to the onboarding of new team members.
Qualifications:
  • Associate's degree in a relevant discipline.
  • Experience in customer-focused environments.
  • Excellent communication and computer proficiency.
  • Capability to manage multiple tasks and navigate various information systems.
  • Bilingual candidates are preferred.
Application Process:

Interested candidates are encouraged to submit their applications for the Student Services Center Support Specialist position online, including a cover letter, resume, and three professional references.



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