Student Services Center Support Specialist
2 weeks ago
About the Organization:
The Commonwealth of Virginia is dedicated to fostering a supportive environment for its educational community. The Division for Enrollment Management plays a crucial role in enhancing student engagement and retention through strategic initiatives, overseeing admissions processes, providing financial assistance, and managing the Student Services Center.
Position Overview:As a Student Services Center Support Specialist, you will be responsible for delivering exceptional service to visitors through both in-person and virtual channels. Your role will involve providing vital information, assisting with online resources, and addressing inquiries from students, families, and the broader university community.
Key Responsibilities:- Advising and Support: Offer guidance to students, faculty, and staff regarding inquiries and concerns, ensuring customer service aligns with established regulations while providing effective problem-solving assistance.
- Document Management: Evaluate documentation, maintain student records, process requests, and resolve self-service issues efficiently.
- Training and Development: Keep abreast of policy updates, participate in training sessions, and contribute to the onboarding of new team members.
- Associate's degree in a relevant discipline.
- Experience in customer-focused environments.
- Excellent communication and computer proficiency.
- Capability to manage multiple tasks and navigate various information systems.
- Bilingual candidates are preferred.
Interested candidates are encouraged to submit their applications for the Student Services Center Support Specialist position online, including a cover letter, resume, and three professional references.
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