Guest Services Coordinator

1 week ago


Reston, Virginia, United States Donohoe Companies Full time

We are looking for a dedicated Guest Services Coordinator to enhance the experience of our visitors at our dual-property hotel. In this role, you will be the first point of contact for guests, ensuring a seamless check-in process and providing them with valuable local insights.

Position Overview

As a Guest Services Coordinator, you will play a crucial role in delivering outstanding customer service. Your responsibilities will include managing room reservations, addressing guest inquiries, and processing payments, all while maintaining a positive image of our establishment.

Key Responsibilities

  • Facilitate guest check-ins and check-outs in accordance with established standards.
  • Provide guests with information regarding hotel amenities, policies, and local attractions.
  • Manage the hotel’s phone system, directing calls and taking accurate messages.
  • Handle guestroom reservations, modifications, and cancellations efficiently.
  • Address guest requests and complaints, coordinating with other departments as necessary.
  • Perform cashier duties, including processing payments and posting charges to guest accounts.
  • Report any maintenance or housekeeping issues to the appropriate departments.
  • Adhere to security protocols to ensure the safety of guests and staff.
  • Maintain the cleanliness and organization of the Front Office area.
Additional Duties
  • Be prepared to work flexible hours, including weekends and holidays, to meet the demands of the business.
  • Comply with all company policies and procedures as outlined in the employee handbook.
Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Ability to stand for long periods and work in a dynamic environment.
  • Capability to maintain composure and professionalism in challenging situations.
  • Strong problem-solving skills and sound judgment.
Employee Benefits

Donohoe Hospitality Services offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid time off, and more. We aim to provide our employees with options that enhance their overall quality of life.

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