Business Development Representative

5 days ago

Marquand, Missouri, United States SpartanNash Full time
Job Summary

The Business Development Representative will utilize their expertise in transportation, brokerage, and third-party logistics to establish and maintain customer partnerships for SpartanNash Logistics (SNL). This role offers a hybrid schedule at our office in Indianapolis, IN.

Key Responsibilities
  • Develop and manage customer partnerships through prospecting, cold calling, networking, existing business partnerships, past contacts, internet searches, and website leads.
  • Achieve and exceed period, quarterly, and annual revenue, margin, and partnership-specific KPI goals.
  • Generate and maintain contractual and transactional freight utilizing a network of carriers, SpartanNash fleet, dedicated SNL Fleet, and backhaul operations.
  • Create and execute a specific partnership strategy for accounts to provide continuous profitable growth opportunities.
  • Execute operational processes for customer partners through loading building, scheduling, issue escalation, proactive communication, track/trace, and reviewing financials.
  • Strategize with procurement and pricing teams to execute pricing projects for opportunities and current customer partners.
  • Tracking and maintaining all sales prospecting activity in the company CRM (Salesforce).
  • Participate in the investigation causes of over short and damage claims.
  • Resolve freight invoice discrepancies regarding customer and carrier pricing and any accessorial charges/fees.
  • Support Accounts Receivables with collections of past due invoices for assigned customer(s).
  • Participate in the on-call support rotation and respond to any issues that arise in a timely manner.
  • Ability to travel as business requires.
Requirements
  • Bachelor's degree in Business Administration, Logistics, or other related field or equivalent combination of education and experience.
  • Experience in related position a plus.
  • Must have a general understanding of brokerage operations and geographic freight markets.
  • Prior demonstration of negotiation skills is preferred.
  • Experience with transportation optimization tools a plus.
  • Familiarity with all transportation modes.
  • Basic understanding of supply chains, carrier pricing, and warehouse operations.
  • Strong written and verbal communication skills.
  • Strong organization, multi-tasking, problem-solving skills, and must be detail-oriented and able to meet scheduled deadlines.
  • Must have a strong commitment to customer service, solution execution, and follow-through.
  • Ability to work in a fast-paced team environment.
  • Working knowledge of Microsoft Office (i.e., Word, Excel, etc.) required; experience with a transportation management system preferred (i.e., Mcleod TMS).
  • Must be able to participate in on-call rotation.
Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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