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Guest Services Coordinator

2 months ago

Laguna Beach, California, United States Common Thread Hotels Full time
Position Overview:

The Guest Services Coordinator plays a vital role in ensuring a welcoming atmosphere for our guests. This position involves greeting and registering visitors, providing information about accommodations, and establishing payment methods. The role also includes assisting guests during their departure by preparing and clarifying bills.


Key Responsibilities:
  • Welcome and register guests, providing detailed information about hotel amenities.
  • Handle guest check-outs, ensuring accuracy in billing and addressing any inquiries.
  • Respond to diverse guest requests, offering personalized recommendations to enhance their experience.
  • Maintain compliance with hotel policies while addressing any additional guest needs.

Essential Skills:
  • Effective communication skills to convey information clearly.
  • Active listening to understand guest needs and respond appropriately.
  • Ability to assess performance and implement improvements.
  • Proficient in understanding written communication related to job responsibilities.
  • Logical reasoning to evaluate various solutions to problems.

Social Competencies:
  • Deliver exceptional customer service to both internal and external stakeholders.
  • Awareness of guest reactions and the ability to respond empathetically.
  • Proactively seek opportunities to assist guests.
  • Adapt actions based on guest interactions.
  • Facilitate teamwork and resolve conflicts effectively.

Resource Management:
  • Efficiently manage personal and team time.
  • Ensure proper use of equipment and materials necessary for operations.

Work Activities:
  • Engage with guests and address their inquiries.
  • Make informed decisions to resolve guest issues.
  • Communicate effectively with colleagues and supervisors.
  • Maintain a positive and professional demeanor in all interactions.

Physical Requirements:

The physical demands of this role include:

  • Standing and walking for the duration of shifts.
  • Ability to lift items up to 25 lbs without assistance.
  • Flexibility to bend, stoop, and reach as necessary.

Technology Proficiency:
  • Familiarity with desktop and mobile applications for information management.
  • Experience with hotel management software.
  • Proficient in email and office suite applications.

Company Overview:

Common Thread Hotels is dedicated to providing exceptional hospitality experiences, blending modern luxury with rich historical elements. Our properties are designed to reflect the unique character of their surroundings while offering guests unparalleled service and comfort.