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Guest Service Ambassador

2 months ago

Newport Beach, California, United States Marriott Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at The Resort at Pelican Hill. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys, process guest requests, and relay messages.
  • Print contingency lists and maintain accurate records of guest information.
  • Identify and explain room features to guests, provide directions and information about property amenities and services.
  • Follow up on outstanding requests or problems from previous days and resolve them.
  • Run and review daily reports and logs, complete designated cashier and closing reports.
  • Accept and record wake-up call requests and deliver to the appropriate department.
  • Count and secure bank at the beginning and end of shift, process all payment types and adjustments.
Requirements
  • Follow all company policies and procedures, report accidents and injuries to management.
  • Maintain confidentiality of proprietary information, protect company assets.
  • Welcome and acknowledge guests according to company standards, anticipate and address guest service needs.
  • Develop and maintain positive working relationships with colleagues, support team to reach common goals.
  • Comply with quality assurance expectations and standards.
Benefits

We offer a competitive salary of $20.00 per hour, as well as a range of benefits including health care, flexible spending accounts, 401(k) plan, earned paid time off, and life insurance.