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Guest Services Coordinator

2 months ago

Laguna Beach, California, United States Common Thread Hotels Full time
Position Overview:

The Front Desk Agent is responsible for welcoming and registering guests at the hotel, providing detailed information about accommodations, and establishing payment methods. This role involves checking guests out, preparing and explaining bills, and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Greet and register guests, assigning rooms and providing necessary information about hotel services.
  • Handle guest check-outs, ensuring accurate billing and payment processing.
  • Respond to various guest inquiries and requests, offering personalized recommendations to enhance their stay.
  • Coordinate with housekeeping and maintenance teams to address guest concerns promptly.
  • Maintain accurate records of room availability and guest accounts, utilizing computer systems as needed.
  • Perform bookkeeping tasks, including posting charges and conducting nightly audits.
  • Assist with reservations and confirmations, ensuring all guest needs are met.
  • Maintain cleanliness and organization in the lobby and common areas.

Essential Skills:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to manage time effectively and prioritize tasks.
  • Proficient in using computer systems and software relevant to hotel operations.

Physical Requirements:

  • Ability to stand and walk for extended periods.
  • Capable of lifting up to 25 lbs unassisted.
  • Must be able to bend, stoop, and reach as necessary.

Company Overview:

Common Thread Hotels is dedicated to providing exceptional hospitality experiences. Our properties are designed to reflect the unique character of their surroundings while offering modern comforts and personalized service.