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Front Desk Associate

2 months ago

Grand Rapids, Michigan, United States Concord Hospitality Full time
Front Desk Clerk Job Description

This is a PM Shift 3pm - 11pm. Weekend availability (both Saturday & Sunday) is required to qualify for the position.

Key Responsibilities:
  • Assist guests efficiently, courteously and professionally at all times.
  • Maintain a high level of service and hospitality.
  • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
  • Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.
Why Work with Concord Hospitality?

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. It's essential to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. We do many fun things on property to stay engaged with our associates and show you we care about you.