Front Desk Agent

3 days ago


Grand Rapids, Michigan, United States Lodgco Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn & Suites in Walker, MI.

Job Summary: As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Register guests, process payments, and handle room assignments
  • Provide accurate information about hotel amenities, services, and local attractions
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Operate the front desk, manage cash and credit transactions, and maintain a clean and organized workspace
  • Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise

Requirements:

  • High school diploma or equivalent required; hotel or customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel operations

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A fun and dynamic work environment
  • Discounts on hotel stays and other perks

Why Join Our Team:

Lodgco Hospitality is a multi-brand hospitality company that values its associates and guests. We offer a supportive and inclusive work environment, opportunities for growth and development, and a commitment to delivering exceptional guest service.

Equal Employment Opportunity:

Lodgco Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.


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