Front Desk Associate

24 hours ago


Grand Rapids, Michigan, United States Drury Hotels Company, LLC Full time

Exceptional Guest Service Representative

We are seeking a highly organized and friendly Front Desk Associate to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a positive experience for our diverse team members and guests.

Key Responsibilities:

  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Requirements:

  • Warm and friendly manner in relating to and interacting with the public.
  • Demonstrated attention to detail while handling multiple tasks simultaneously.
  • Familiarity with handling money, making change, and using office machines in day-to-day activities.
  • Ability to speak and receive direction (written and verbal direction) in English.
  • Willingness and ability to work alone as scheduled.

About Drury Hotels:

At Drury Hotels, we believe in providing our guests with a unique and memorable experience. We offer a range of benefits and perks, including incentives, work-life balance, career growth opportunities, and a comprehensive benefits package.

Why Work at Drury Hotels?

We are a company that values our team members and provides opportunities for growth and development. Our team members are the face of our company, and we strive to create a positive and supportive work environment.


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