Front Desk Supervisor

4 weeks ago

Grand Rapids, Michigan, United States Homewood Grand Rapids Full time
Job Summary:

The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, while assisting the Front Desk Manager and/or General Manager in maximizing room revenue and occupancy. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.

Responsibilities:
  • Assist the Front Desk Manager and/or General Manager in ensuring that all guests are checked in/out in a friendly, efficient, and courteous manner.
  • Monitor all V.I.P. and special guest requests, and ensure that all necessary information is obtained when taking room reservations.
  • Review the Front Office log and Trace File daily, and ensure that all messages, packages, and mail are delivered in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently underway, and be able to perform all duties of a Front Desk Agent.
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
  • Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards.
  • Have knowledge of and assist in all emergency procedures as required.
  • Maximize room revenue through Rooms Merchandising, and answer all guest inquiries in a timely and professional manner.
  • Be involved in departmental meeting planning and execution, and help maintain productivity levels at or above budgeted standards.
  • Perform any other duty as required by management, and assist in training of new hires and current associates on a regular basis.
Requirements:
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in a related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

  • Front Desk Supervisor

    2 weeks ago

    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to all guests, while assisting the Front Desk Manager and General Manager in hotel operations. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.Key...

  • Front Desk Supervisor

    4 weeks ago

    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to guests, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism in all interactions. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a...

  • Front Desk Supervisor

    4 weeks ago

    Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

    Job Summary:The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.Responsibilities:Assist the Front Desk Manager and/or...

  • Front Desk Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Front Desk AgentAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team.Greet and welcome all guests approaching the Front Desk.Maintain proper operation of the telephone switchboard.Handle requests for information, mail, and messages.Answer guest inquiries about hotel service facilities and hours of operation.Handle check-ins and...

  • Front Desk Host

    4 weeks ago

    Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Title: Front Desk/HostJob Summary:At Dave & Buster's, we're looking for a Front Desk/Host to provide an exceptional guest experience. As a Front Desk/Host, you will be the first point of contact for our guests, ensuring a positive and welcoming atmosphere.Key Responsibilities: Deliver an unparalleled guest experience through excellent communication and...

  • Front Desk Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Dave & Buster's, Inc. Full time

    Job Title: Front Desk RepresentativeJob Summary:We are seeking a highly skilled and enthusiastic Front Desk Representative to join our team at Dave & Buster's, Inc. As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:* Greet...

  • Front Desk Agent

    4 weeks ago

    Grand Rapids, Michigan, United States Lodgco Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn & Suites in Walker, MI.Job Summary: As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Associate

    4 weeks ago

    Grand Rapids, Michigan, United States AC Hotel by Marriott Grand Rapids Full time

    Job SummaryAC Hotel by Marriott Grand Rapids is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Provide warm and welcoming service to...

  • Front Desk Host

    4 weeks ago

    Grand Rapids, Michigan, United States Dave & Buster Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our Guests, providing a warm and welcoming experience that sets the tone for their visit. You will be responsible for managing the front desk, coordinating game rentals, and...

  • Front Desk Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

    Job SummaryAs a Front Desk Agent at Homewood Grand Rapids, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Front Desk Agent

    3 weeks ago

    Grand Rapids, Michigan, United States Lodgco Hospitality Full time

    Job SummaryWe are seeking a highly skilled Front Desk Agent to join our team at Fairfield Inn & Suites in Walker, MI. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Register guests, assign rooms, and handle special requestsUnderstand daily hotel...

  • Front Desk Receptionist

    3 weeks ago

    Grand Rapids, Michigan, United States BrightSpring Health Services Full time

    Front Desk Receptionist OpportunityWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Gateway Pediatric Therapy. As a Front Desk Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.ResponsibilitiesAnswering phones and responding...

  • Front Desk Associate

    4 weeks ago

    Grand Rapids, Michigan, United States Hospitality Specialists, Inc. Full time

    Job SummaryTo provide exceptional guest experiences by delivering personalized service, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming front desk environment.Key Responsibilities:Provide warm and friendly greetings to guests, responding to their needs and resolving any issues promptly.Process guest registrations,...

  • Front Desk Coordinator

    4 weeks ago

    Grand Rapids, Michigan, United States Urban Massage LLC Full time

    Job OverviewAt Urban Massage LLC, we are seeking a highly organized and customer-focused Front Desk Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional service to our clients, ensuring a smooth and efficient intake process, and maintaining a welcoming and relaxing environment.Key...

  • Front Desk Receptionist

    3 weeks ago

    Grand Rapids, Michigan, United States BrightSpring Health Services Full time

    We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team at Gateway Pediatric Therapy in Dearborn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our clients and their families.Responsibilities:Answering phones, taking messages, and transferring callsWelcoming...

  • Front Desk Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Homewood Grand Rapids Full time

    Job Summary:As a Front Desk Agent at Homewood Grand Rapids, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Front Desk Associate

    3 weeks ago

    Grand Rapids, Michigan, United States Hospitality Specialists, Inc. Full time

    Job DetailsJob Location: Hospitality Specialists, Inc. - Grand Rapids, MISalary Range: $16.00 HourlyDescriptionDepartment: Front OfficeSupervisor Title: Front Office Manager; Assistant General Manager; General ManagerJob Summary:To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during...

  • Front Desk Coordinator

    4 weeks ago

    Grand Rapids, Michigan, United States BrightSpring Health Services Full time

    Key ResponsibilitiesWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at BrightSpring Health Services.Key Skills:Ability to work in a fast-paced environmentExcellent communication and interpersonal skillsAbility to multitask and prioritize tasksFlexibility and adaptabilityBasic computer skills and proficiency in...

  • Senior Front Desk Coordinator

    4 weeks ago

    Grand Rapids, Michigan, United States Closets by Design SeattleTacoma Full time

    Senior Front Desk ReceptionistWe are seeking a highly skilled Senior Front Desk Receptionist to provide exceptional customer service to our clients. The ideal candidate will possess excellent problem-solving skills, be detail-oriented, and self-motivated. As a key member of our team, you will interact with clients via email, phone, chat, or social media,...

  • Front Desk Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Goldfish Swim School Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and ensuring a positive experience...