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Front Desk Associate

1 month ago

Grand Rapids, Michigan, United States Hospitality Specialists, Inc. Full time
Job Summary

To provide exceptional guest experiences by delivering personalized service, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming front desk environment.

Key Responsibilities:
  • Provide warm and friendly greetings to guests, responding to their needs and resolving any issues promptly.
  • Process guest registrations, room assignments, and special requests in a timely and efficient manner.
  • Manage cash handling, operate hotel reservations software, and maintain accurate records.
  • Stay up-to-date with hotel operations, policies, and procedures to provide informed assistance to guests.
  • Collaborate with colleagues to achieve guest satisfaction goals and maintain a positive, team-oriented atmosphere.
  • Perform other duties as assigned to ensure the smooth operation of the front desk and hotel facilities.
Requirements:
  • High school diploma or equivalent required; prior hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to lift up to 50 pounds, stand for long periods, and work in a dynamic, customer-focused setting.
  • Valid driver's license and proof of insurance required.
Working Conditions:

The hotel operates 24/7, and associates may be required to work varied shifts, including evenings, weekends, and holidays. A hospitality service atmosphere must be projected at all times.