Front Desk Supervisor
1 day ago
The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.
Responsibilities- Assist the Front Desk Manager and/or General Manager in ensuring the efficient operation of the front desk
- Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
- Maximize room revenue and occupancy through effective room merchandising and sales techniques
- Monitor and review front office logs and trace files daily
- Ensure the proper operation of the PBX console and maintain Aimbridge Hospitality standards
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
- Assist in training new hires and current associates on a regular basis
- Perform any other duty as required by management
- At least 2 to 3 years of progressive experience in a hotel or a related field
- High School diploma or equivalent required
- College course work in a related field helpful
- Previous supervisory responsibility preferred
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful, high-pressure situations
Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.
We are an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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