Branch Operations Supervisor

2 weeks ago

San Mateo, California, United States AAA Northern California, Nevada & Utah Full time

Job Overview
At AAA Northern California, Nevada & Utah, we are committed to our vision, mission, and values, which form the foundation of our organization. Our goal is to innovate and enhance the member experience for the future.

Why Join Us?

  • Competitive Compensation - Participate in our annual incentive programs based on your role.
  • Retirement Savings - Enjoy a 401k plan with a dollar-for-dollar company match up to 6% of eligible earnings.
  • Comprehensive Benefits - Medical, Dental, Vision, and wellness programs available.
  • Paid Time Off - Accrue paid time off monthly, with additional hours for community service.
  • Supportive Work Culture - We value your contributions and strive for exceptional service.
  • Complimentary Membership - Receive a free AAA Classic Membership.
  • Discounts on AAA Products.
  • Educational Assistance - Tuition reimbursement available.

Position Summary
The Branch Operations Supervisor plays a crucial role in delivering outstanding service to our members. This position requires a strong understanding of branch resources to foster a culture of excellence and teamwork. Responsibilities include overseeing operational and sales functions, developing team members, and executing marketing strategies.

Key Responsibilities
- Uphold and demonstrate AAA's core values and guiding principles.
- Assist in recruiting, training, and scheduling branch staff.
- Promote team engagement and community involvement.
- Provide feedback and support for team member performance and development.
- Drive sales results and manage branch operations to meet established goals.
- Foster a performance-oriented culture through effective management practices.
- Monitor sales metrics and prepare reports for performance evaluation.
- Assume full managerial responsibilities in the absence of the branch manager.
- Ensure compliance with company policies and industry regulations.
- Manage facility requests and budgets for branch operations.
- Enforce conduct and performance standards, addressing issues proactively.

Qualifications
- Excellent verbal and written communication skills.
- Proven ability in business decision-making and problem-solving.
- Strong leadership and analytical skills with a focus on data-driven decisions.
- Ability to collaborate across various business units.
- Exceptional planning and project management capabilities.
- Adaptability to change and ability to thrive in dynamic environments.
- Knowledge of insurance, membership sales, and branch operations.
- Strong sales and customer service skills, with the ability to mentor others.
- Proficient in Google Apps Suite (Sheets, Docs, Drive, Slides).

Education and Experience
- High School Diploma or GED required; Bachelor's Degree preferred.
- Valid Driver's License.
- P&C License preferred.
- 2-3 years of supervisory experience in relevant industries.

Work Environment
- Office-based role, requiring extended periods of sitting at a desk or workstation.
- May involve travel for meetings or conferences.
- Significant time spent using a personal computer.

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