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Branch Operations Supervisor
2 months ago
Position Overview
The Assistant Manager at OneMain plays a crucial role in supporting Branch Managers to cultivate a workplace that promotes exceptional customer service. This position involves providing guidance and training to branch personnel, ensuring that the team delivers outstanding personal loan solutions through effective decision-making and collection efforts. The Assistant Manager role is designed as a stepping stone for future leadership opportunities within the branch network.
Key Responsibilities
- Achieve individual and branch sales targets while meeting customer satisfaction standards.
- Build and sustain relationships with customers throughout the loan process and its duration.
- Offer tailored financial solutions that align with customer needs and objectives.
- Introduce customers to optional insurance products that may benefit them.
- Clarify loan terms and conditions to ensure customers have a comprehensive understanding.
- Acquire skills in credit underwriting and sales techniques.
- Oversee the loan lifecycle, including closing processes, collection activities, and compliance with relevant regulations.
- Assist in training and mentoring Branch Team Members and provide temporary leadership in the absence of the Branch Manager.
Qualifications
- High School Diploma or GED required.
- Demonstrated success in meeting business objectives.
- Experience in leadership roles within the financial services sector.
- Ability to obtain necessary Insurance Licensing within six months of employment, if mandated by state regulations.
Preferred Qualifications
- Bachelor's degree in business, finance, or a related discipline.
The anticipated salary range for this position is competitive and based on various factors, including skills and experience. In addition to the base salary, this role is eligible for a performance-based compensation program.
About OneMain Financial
OneMain Financial is a leader in providing responsible credit access to nonprime customers, dedicated to enhancing the financial well-being of hardworking Americans. Since our inception in 1912, we have focused on understanding the needs of our customers beyond credit scores, offering a variety of personal loans, credit cards, and other financial products to help them achieve their goals.
With over 1,300 branch locations nationwide, our team members assist millions of customers with essential financial needs, including debt consolidation, home and auto repairs, and medical expenses. We strive to meet customers in their preferred manner, whether in person, by phone, or online.
At OneMain, we are committed to fostering an inclusive culture, promoting career development, and positively impacting the communities we serve. Our dedication to helping individuals reach a better financial position has been the foundation of our success for over a century.