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Branch Operations Coordinator

2 months ago

San Francisco, California, United States WELLS FARGO BANK Full time
About Wells Fargo Bank

We are a leading financial services company that provides a wide range of banking and financial services to individuals, businesses, and institutions. Our mission is to help our customers achieve their financial goals and improve their financial well-being.

About the Role

We are seeking a highly skilled and experienced Branch Operations Coordinator to join our team. As a Branch Operations Coordinator, you will play a critical role in ensuring the smooth operation of our branches and providing exceptional customer service to our customers.

Key Responsibilities
  • Customer Service: Provide excellent customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Transaction Processing: Accurately process and approve teller transactions, ensuring that all transactions are completed in accordance with company policies and procedures.
  • Operational Activities: Complete operational activities, such as reconciliations and audits, to ensure that our branches are operating efficiently and effectively.
  • Team Support: Provide support to our branch teams, including answering questions, providing guidance, and assisting with tasks as needed.
  • Risk Management: Identify and mitigate potential risks, such as fraud and security breaches, to ensure the safety and security of our customers and employees.
Requirements
  • Experience: 2+ years of experience in a customer-facing role, preferably in a banking or financial services environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, employees, and management.
  • Knowledge: Knowledge of banking and financial services products and services, as well as relevant laws and regulations.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: Opportunities for career advancement and professional development, including training and education programs.
  • Diverse and Inclusive Work Environment: A diverse and inclusive work environment, with a commitment to diversity, equity, and inclusion.