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Branch Operations Leader

2 months ago

San Francisco, California, United States Bank of Montreal Full time

Position Overview: The Bank Manager plays a crucial role in steering the branch towards delivering outstanding service to customers and prospects. This position requires a deep understanding of client needs to provide tailored financial solutions that align with their objectives.

Key Responsibilities:

  • Champion a culture that reflects the values and strategic goals of the Bank of Montreal.
  • Ensure that diversity and inclusion are at the forefront of team dynamics.
  • Connect daily operations to the overarching purpose of the bank, setting clear goals and accountability.
  • Build collaborative teams that maximize value for all stakeholders.
  • Attract and nurture top talent while fostering their professional growth.
  • Enhance team performance through recognition, coaching, and management of underperformance.
  • Develop and implement a strategic business plan for the branch to drive growth and customer retention.
  • Engage in proactive sales activities and cultivate a personal referral network.
  • Identify customer needs in personal banking and integrate promotional strategies into service discussions.
  • Conduct outreach to potential clients to establish new relationships.
  • Enhance the bank's presence in the community and build a robust referral network.
  • Support community engagement initiatives and participate in local activities.
  • Maintain strong relationships with key customers and prospects.
  • Resolve customer issues effectively using knowledge of bank products and services.
  • Ensure compliance with all operational procedures while fulfilling sales and service tasks.
  • Formulate the branch's business strategy.
  • Influence and negotiate to meet business objectives.
  • Identify trends and issues to inform strategic decisions.
  • Implement and adjust work plans as necessary.
  • Assist in prioritizing business strategies for optimal execution.
  • Conduct thorough analyses to address strategic challenges.
  • Ensure stakeholder alignment.
  • Establish relationships with business partners to stay informed on interdependent systems.
  • Monitor performance metrics and develop action plans to address gaps.
  • Analyze data to provide insights and recommendations.
  • Communicate objectives and strategies to achieve financial and service goals.
  • Lead the rollout of new programs and processes within the branch.
  • Coordinate national and regional sales initiatives.
  • Oversee service request processes to ensure adherence to standards.
  • Provide training and support to staff to enhance operational effectiveness.
  • Manage branch operating expenses in line with forecasts.
  • Handle complex customer situations or escalate as needed.
  • Stay updated on industry trends and integrate insights into customer interactions.
  • Build strong relationships with both internal and external stakeholders.
  • Uphold the confidentiality of customer and bank information.
  • Report any suspicious activities that may indicate money laundering.
  • Adhere to all legal and regulatory standards.
  • Focus primarily on the business/group within the bank while considering broader implications.
  • Exercise judgment to identify and resolve issues within established guidelines.
  • Work independently on a variety of complex tasks.
  • Additional responsibilities may be assigned as needed.

Qualifications:

  • 4 to 6 years of relevant experience with a post-secondary degree in a related field or equivalent combination of education and experience.
  • Preferred previous supervisory or management experience.
  • In-depth knowledge of retail banking products and services.
  • Advanced understanding of market trends and competitive offerings.
  • Familiarity with branch operational processes and policies.
  • Knowledge of branch technologies and performance metrics.
  • Understanding of applicable regulations and audit standards.
  • Technical proficiency gained through education and/or experience.
  • Strong collaboration and teamwork skills.
  • Advanced analytical and problem-solving abilities.
  • Influencing skills at an advanced level.

Compensation: The salary for this position is competitive and commensurate with experience and qualifications.

Equal Employment Opportunity: The Bank of Montreal is an Equal Employment Opportunity and Affirmative Action employer, committed to creating an inclusive environment for all employees.

Commitment to Community: The Bank of Montreal is dedicated to making a positive impact in the communities we serve.