Overnight Operations Coordinator
21 hours ago
We are seeking a highly skilled and experienced Overnight Dispatcher to join our team at Roadway. As a key member of our operations team, you will be responsible for coordinating and dispatching tow trucks and recovery services to customers in need.
Your primary focus will be on ensuring the safe and efficient transportation of vehicles, while also providing exceptional customer service and support to our clients.
Key Responsibilities- Dispatch tow trucks and recovery services to customers in a timely and efficient manner
- Coordinate with tow operators and other stakeholders to ensure seamless service delivery
- Provide exceptional customer service and support to clients, responding to their needs and concerns in a professional and courteous manner
- Monitor and manage the status of tow trucks and recovery services in real-time, ensuring that all vehicles are accounted for and that service is delivered in a timely manner
- Collaborate with other team members to ensure that all operations are running smoothly and efficiently
- 2+ years of experience in a dispatch or operations role, preferably in the towing and recovery industry
- Excellent communication and customer service skills, with the ability to work effectively with a diverse range of stakeholders
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
- Knowledge of the towing and recovery industry, including relevant laws and regulations
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing company in the towing and recovery industry
- A collaborative and supportive work environment
- Professional development and growth opportunities
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced dispatcher looking for a new challenge, please submit your application today.
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