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Overnight Guest Experience Specialist

2 months ago

Miami Beach, Florida, United States Marriott Full time
Job Summary

We are seeking a skilled Overnight Guest Experience Expert to join our team at The St. Regis Bal Harbour Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations during overnight shifts.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner.
  • Complete reports and share highlights of the local area with guests.
  • Empower guests to move about their space and take the initiative to deliver a wide range of services.
  • Collaborate with colleagues to ensure a safe work environment and maintain confidentiality.
  • Uphold quality standards and ensure uniform, personal appearance, and communications are professional.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience necessary.
  • No license or certification required.
About Us

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in delivering exquisite experiences at our luxury hotels and resorts around the world.