Overnight Room Service Coordinator

1 week ago


Miami Beach, Florida, United States Loews Hotels Full time

Join Our Team at Loews Hotels

A prestigious hotel renowned for its prime oceanfront setting has undergone a significant transformation, enhancing its offerings and guest experience. Welcome to a reimagined South Beach icon, now better than ever.

Key Responsibilities:
  • Room Service Management: Maintain tracking and control records for room service during the overnight shift.
  • Menu Awareness: Stay updated on the availability of menu items.
  • Guest Assistance: Aid guests in selecting food, beverages, wines, desserts, and specialty items.
  • Expert Recommendations: Provide knowledgeable suggestions to enhance guest satisfaction and maximize revenue.
  • Order Processing: Efficiently take and process room service orders in alignment with company standards.
  • Billing Accuracy: Complete necessary paperwork to ensure correct billing to guest accounts.
  • Complaint Resolution: Address any complaints regarding room service orders professionally.
  • Amenity Management: Post amenity charges and distribute items to servers by confirming guest room numbers.
  • Guest Interaction: Follow up with guests to ensure satisfaction with food quality and service.
  • Additional Duties: Perform other responsibilities as assigned.
General Expectations:
  • Foster teamwork and collaboration at all times.
  • Promptly report any significant issues to the appropriate personnel.
  • Maintain a polite, friendly, and helpful demeanor towards guests and colleagues.
  • Participate in all relevant hotel meetings and training sessions.
  • Ensure cleanliness and optimal condition of work areas and equipment.
  • Execute emergency procedures as per hotel standards.
  • Adhere to safety regulations and hotel policies.
  • Practice recycling whenever feasible.
  • Stay informed about hotel updates and comply with uniform and grooming standards.
Qualifications:
  • Familiarity with food and beverage terminology, with a willingness to learn upselling and order-taking techniques.
  • Exceptional guest service and telephone communication skills.
  • Basic computer proficiency and ability to operate standard office equipment.
  • Strong organizational and communication abilities.
  • Flexibility to work varied schedules, including weekends and holidays.


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