Overnight Room Service Coordinator
1 week ago
Join Our Team at Loews Hotels
A prestigious hotel renowned for its prime oceanfront setting has undergone a significant transformation, enhancing its offerings and guest experience. Welcome to a reimagined South Beach icon, now better than ever.
Key Responsibilities:- Room Service Management: Maintain tracking and control records for room service during the overnight shift.
- Menu Awareness: Stay updated on the availability of menu items.
- Guest Assistance: Aid guests in selecting food, beverages, wines, desserts, and specialty items.
- Expert Recommendations: Provide knowledgeable suggestions to enhance guest satisfaction and maximize revenue.
- Order Processing: Efficiently take and process room service orders in alignment with company standards.
- Billing Accuracy: Complete necessary paperwork to ensure correct billing to guest accounts.
- Complaint Resolution: Address any complaints regarding room service orders professionally.
- Amenity Management: Post amenity charges and distribute items to servers by confirming guest room numbers.
- Guest Interaction: Follow up with guests to ensure satisfaction with food quality and service.
- Additional Duties: Perform other responsibilities as assigned.
- Foster teamwork and collaboration at all times.
- Promptly report any significant issues to the appropriate personnel.
- Maintain a polite, friendly, and helpful demeanor towards guests and colleagues.
- Participate in all relevant hotel meetings and training sessions.
- Ensure cleanliness and optimal condition of work areas and equipment.
- Execute emergency procedures as per hotel standards.
- Adhere to safety regulations and hotel policies.
- Practice recycling whenever feasible.
- Stay informed about hotel updates and comply with uniform and grooming standards.
- Familiarity with food and beverage terminology, with a willingness to learn upselling and order-taking techniques.
- Exceptional guest service and telephone communication skills.
- Basic computer proficiency and ability to operate standard office equipment.
- Strong organizational and communication abilities.
- Flexibility to work varied schedules, including weekends and holidays.
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