Overnight Front Desk Associate

6 days ago

Miami Beach, Florida, United States KW PROPERTY MANAGEMENT AND CONSULTING Full time
Job Title: Overnight Front Desk

We are seeking a highly motivated and detail-oriented Overnight Front Desk professional to join our team at KW Property Management and Consulting.

Job Summary:

The Overnight Front Desk is responsible for providing exceptional customer service to our residents and guests, while maintaining the security and integrity of our community.

Key Responsibilities:

  • Greet all guests in a professional and courteous manner, ensuring a positive first impression of our community.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
  • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
  • Report any violations of the Rules and Regulations that are noticed at any time.
  • Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
  • Maintain the key control system and assure that all keys are locked and accounted for at all times.
  • Be familiar with the fire alarm system operations and report all incidents to management.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
  • Perform the role of valet attendant as required based on shift schedules.

Work Environment:

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work:

Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property. Overnight shift is expected.

Required Education and Experience:

High school diploma or GED; some college preferred

Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills

Minimum six months related experience and/or training. Previous work experience in the in a high-rise property setting is highly desired.

Valid Drivers License:

Position Supervision:

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Travel Required:

No. No travel is expected for this position.

Qualifications:

Skills:

Behaviors:

Preferred:

Team Player: Works well as a member of a group

Thought Provoking: Capable of making others think deeply on a subject

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

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