Overnight Guest Service Ambassador
5 days ago
Job Overview
The Overnight Guest Service Agent is a key member of our team, responsible for providing exceptional service to our guests during the evening hours. As a representative of Kimpton Hotels & Restaurants, you will be the face of our brand, ensuring that every guest feels welcome and valued.
Key Responsibilities
- Register and check-out guests in a professional and friendly manner, ensuring a seamless experience.
- Manage PBX operations, mail, and message services, while maintaining a high level of customer satisfaction.
- Act as an advocate for the hotel, creating personalized experiences that exceed guest expectations.
- Develop relationships with guests to encourage repeat business and loyalty.
- Perform various administrative tasks, including reviewing arrivals, conducting pre-assignment of hotel rooms, and following established key control policies.
- Ensure accurate and efficient processing of transactions, including cash, checks, and credit cards.
- Monitor room availability and review daily selling status using yield management systems.
- Participate in department meetings and communicate effectively with other departments via telephone and/or radio.
Requirements
- Previous experience in a Front Desk or customer-facing role is highly desirable.
- High school diploma or general education degree (GED) required.
- Knowledge of the local area, services, attractions, and events is essential.
- Ability to work a flexible schedule, including overnights, weekends, and holidays.
- Strong communication and problem-solving skills, with the ability to work well under pressure.
- Familiarity with hotel systems and operations is a plus.
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