Overnight Guest Service Ambassador

5 days ago


Miami, Florida, United States Kimpton Hotels & Restaurants Full time

Job Overview

The Overnight Guest Service Agent is a key member of our team, responsible for providing exceptional service to our guests during the evening hours. As a representative of Kimpton Hotels & Restaurants, you will be the face of our brand, ensuring that every guest feels welcome and valued.

Key Responsibilities

  • Register and check-out guests in a professional and friendly manner, ensuring a seamless experience.
  • Manage PBX operations, mail, and message services, while maintaining a high level of customer satisfaction.
  • Act as an advocate for the hotel, creating personalized experiences that exceed guest expectations.
  • Develop relationships with guests to encourage repeat business and loyalty.
  • Perform various administrative tasks, including reviewing arrivals, conducting pre-assignment of hotel rooms, and following established key control policies.
  • Ensure accurate and efficient processing of transactions, including cash, checks, and credit cards.
  • Monitor room availability and review daily selling status using yield management systems.
  • Participate in department meetings and communicate effectively with other departments via telephone and/or radio.

Requirements

  • Previous experience in a Front Desk or customer-facing role is highly desirable.
  • High school diploma or general education degree (GED) required.
  • Knowledge of the local area, services, attractions, and events is essential.
  • Ability to work a flexible schedule, including overnights, weekends, and holidays.
  • Strong communication and problem-solving skills, with the ability to work well under pressure.
  • Familiarity with hotel systems and operations is a plus.


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