Client Success Specialist I

2 weeks ago


Tallahassee, United States Henry Schein Full time
About Us

At Henry Schein ONE, we prioritize a culture of respect, kindness, and creativity. We believe that every team member brings unique value, contributing to our status as global industry leaders.

Our mission is to foster an environment where passion, individuality, and diversity thrive. We encourage our employees to shine, as their success is our success.

We offer various programs and benefits, including team engagement activities, wellness initiatives, and a strong emphasis on work-life balance.

Position Overview

The role of the Customer Success Manager I is pivotal in ensuring our clients receive exceptional service and support. This position acts as the primary resource for existing customers, focusing on their overall strategy and satisfaction.

Key Responsibilities
  • Enhance client relationships established during the sales process by understanding their goals and providing value in every interaction.
  • Serve as the main point of contact for customers, coordinating with other teams to deliver outstanding service.
  • Guide customers through the onboarding process to ensure they achieve rapid value from their purchases.
  • Identify opportunities to increase product adoption and utilization while promoting professional services.
  • Assist customers during the renewal process to ensure continued satisfaction.
  • Engage with customers who have experienced success to encourage them to share their success stories.
  • Maintain accurate records and data in the CRM system.
  • Stay informed about all assigned customers, including opportunities, current challenges, and renewal likelihood.
  • Develop a comprehensive understanding of the dental industry and regional factors affecting customers.
  • Facilitate the resolution of customer escalations effectively.
Required Skills and Qualifications
  • Proven experience in customer success or account management, preferably in a SaaS or IT Managed Services environment.
  • Strong proficiency in MS Office Suite and CRM tools.
  • Excellent written and verbal communication skills.
  • Experience managing a substantial customer base, ideally 50+ accounts.
  • Ability to build strong relationships with customers over the phone.
  • Strong negotiation skills related to product adoption and customer engagement.
  • Ability to balance proactive and reactive tasks while adjusting priorities as needed.
  • Demonstrated ethical standards in business practices.
General Competencies
  • Effective management skills with the ability to motivate teams.
  • Strong decision-making and problem-solving abilities.
  • Ability to communicate effectively with diverse teams.
Experience and Education

Typically requires 4 or more years of relevant support experience, including 3 or more years in a management role. A Bachelor's Degree or equivalent in a related field is preferred.

Travel Requirements

Travel is generally less than 10%. This position is primarily office-based with no special physical demands.

Henry Schein ONE is committed to equal employment opportunities and does not discriminate based on any legally protected status.


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