Client Support Specialist
2 weeks ago
Join a Leading Team in Customer Support
A prominent organization is seeking a temporary-to-permanent Client Support Specialist. In this role, you will be responsible for:
- Managing incoming and outgoing communications on a multi-line phone system
- Responding to customer inquiries through email and online chat
- Collaborating with various departments regarding order and shipment updates
- Processing product returns and issuing credits
- Working alongside teams to resolve customer issues
- Maintaining customer accounts
- Entering and processing orders, including EDI orders
- Manually inputting orders
- Handling backorders
Note: A drug screening and background check are mandatory.
Compensation: $16 - $18 per hour
Shift: First
Work Hours: 8 AM - 5 PM
Education Requirement: Bachelor's Degree
Key Responsibilities:
- Providing initial information to prospective and new clients
- Ensuring customer satisfaction by addressing complaints and inquiries
- Following up with clients via phone or email to confirm satisfaction with their purchases
- Informing customers about additional products or services that may benefit them
- Identifying the most efficient ways to respond to client inquiries
- Escalating issues when necessary
- Troubleshooting common product or service problems
- Collaborating with a team of Client Support Specialists and other departments to find effective solutions
Essential Functions:
- Working in a smoke-free environment
Required Skills:
- Active Listening
- Telephone Etiquette
- Typing Proficiency
- Basic Software Knowledge
- Basic Computer Skills
- Customer Service Expertise
- Customer Relationship Management
- Order and Sales Management
Qualifications:
- Experience: Minimum of 2 years
- Experience Level: Experienced
Randstad is a global leader in connecting talented individuals with exceptional companies. Our dedicated agents will carefully assess your employment needs and work diligently to align your skills and qualifications with the right opportunities. Whether you are seeking temporary, temp-to-perm, or permanent positions, Randstad is committed to your success.
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits: Randstad offers a comprehensive benefits package, including health coverage, an incentive and recognition program, and 401K contributions (eligibility may vary).
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