Client Care Specialist- Property Manager

5 days ago

Tallahassee, Florida, United States Hamilton Realty Full time
Job Description

Job Summary:

We are seeking a highly detail-oriented and customer-focused individual to join our team as a Client Care Specialist- Property Manager. In this role, you will be responsible for overseeing all aspects of property management, from initial client interface to executed management and lease agreements.

Key Responsibilities:

  • Coordinate and effectively communicate with essential partners in the management process, including vendors, prospects, owners, prospective owners, team members, and colleagues.
  • Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.
  • Regularly update and maintain communication with clients, agents, vendors, and broker.
  • Submit all necessary documentation to the office broker for file compliance.
  • Coordinate moving/possession schedules.
  • Schedule, coordinate, and attend booking process.
  • Input all client information into the client database system.
  • Lead generating activities to increase property and client portfolio.
  • Collecting rent and other property fees from tenants and individual owners.
  • Paying property expenses, including taxes, mortgages, payroll, insurance premiums, and maintenance costs where required.
  • Reporting the property's financial status, occupancy, and expiring leases to property owners.
  • Meeting potential tenants, showing them the property, and assessing their applications in accordance with anti-discrimination laws.
  • Advertising vacant properties and hiring a leasing agent to find tenants as needed.
  • Inspecting properties and arranging for repairs and new materials as required.
  • Arranging contracts for maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate.
  • Investigating and resolving property complaints and rental violations.

Requirements:

  • Customer service and interpersonal skills needed to meet with prospective and current tenants.
  • Good verbal communication.
  • Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed.
  • Organization and the ability to multitask efficiently.
  • Problem-solving to find effective solutions for a variety of potential issues.
  • Knowledge of rental contracts and property and anti-discrimination laws or willingness to learn.
  • Pro-Active Communication and action skills.
  • Effective operations of a Mac (IOS) or Windows-based computer.
  • Effective use of Excel, Adobe, and Microsoft Suite of Products.

About Hamilton Realty Advisors:

Hamilton Realty Advisors is a growing real estate firm with offices in multiple locations, specializing in residential and commercial properties. We pride ourselves on delivering proactive service to our clients, and it is essential that our office staff model the same energy. Our workplace culture is supportive and energizing, with coworkers who celebrate your successes and bolster you during difficult times. We believe that understanding yourself is a key component in reaching your goals, and we provide regular opportunities and resources to assess and address areas for improvement. Our employees have the opportunity to increase their earning potential with bonuses tied to client referrals.

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