Payment Solutions Specialist I

1 month ago

Tallahassee, United States League of Southeastern Credit Unions Full time
Job DescriptionJob Description

The League of Southeastern Credit Unions & Affiliates (LSCU & Affiliates) is looking to hire a full-time Payment Solutions Specialist I for the Payment Solutions team. Are you a go-getter who can juggle multiple tasks at once? Do you embrace challenges and quickly find working solutions? If you enjoy providing excellent customer service, building relationships, and have strong telephone etiquette, this position is for you.

The LSCU & Affiliates represents over 300 credit unions and provides advocacy and regulatory information; education and training; cooperative initiatives; media relations, and business solutions to support its member credit unions in fulfilling their mission of 'People Helping People.' LEVERAGE, the LSCU Service Corporation, equips credit unions with products and services to fulfill their daily needs. With services through preferred business partner relationships, LEVERAGE strives to help credit unions reduce expenses, increase non-interest income, improve regulatory compliance, increase loan growth, and more.

Our employees enjoy exceptional benefits, including health, dental, vision, life insurance, long-term disability, flex-spending account, paid time off, volunteer time off, a 401(k)-plan including company matching, 11 paid holidays, professional development dollars, and tuition reimbursement. We take pride in our consistent recognition as one of Alabama's Best Companies to work for by the Best Companies Group for two consecutive years. In 2023, we were recognized as an Employer of Choice in both Florida and Georgia. At LSCU & Affiliates, our main priorities include fostering a positive culture, promoting work-life balance, engaging our team members, upholding strong values, and maintaining our continuous mission to support credit unions.

As a Payment Solutions Specialist I you will identify, verify, and correct cardholder MasterCard and Visa account problems for credit unions via our dispute team and credit union services team. You will process fraud and dispute claims via chargebacks, bond claims, file closures, and other recovery rights. Payment Solutions Specialist I monitor all cardholder and credit union inquiries and route all technical questions to appropriate personnel.

Payment Solutions Specialist I are tasked with responding to all inquiries from user credit unions within an established time limit and completing the necessary documents on all posting rejects while monitoring the outcome and assuring accurate adjustment of the cardholder accounts are processed:

  1. Preparing and sending correspondence to cardholders informing them of the status of their dispute.
  2. Maintaining confidentiality of cardholder account information and assuring that proper security procedures are followed when responding to user credit unions and cardholders.
  3. Responding to incoming telephone calls, assisting credit union personnel and members with general inquiries, and providing accurate routing of inquiries to appropriate department personnel.
  4. Reviewing and completing bookkeeping journals for client credit unions.
  5. Inputting data to establish new cardholder accounts, or inputting proper status on accounts such as closed account, delinquent, bankruptcy, etc.
  6. Accurately posting payments to members' accounts within designated time limits.

Qualifications:

  1. High school diploma or equivalent.
  2. One year of previous experience with VISA/Mastercard credit card operation and exception processing.
  3. One year of customer service experience.
  4. Ability to work paperless with Document Imaging Printer.
  5. Proficient in Microsoft Office suite.

Work Schedule:

As a Payment Solutions Specialist, you can expect to work onsite 8 a.m. to 5 p.m. Monday through Friday, with an option for occasional overtime.

How To Apply:

If this job is what you are looking for, please take the next step and fill out our online application. This entire application process should take you less than five minutes to complete. Once you complete your application you will receive a link to complete a short assessment. Both are required to move forward in the process.

Here at LSCU & Affiliates, we are proud to be an equal opportunity employer offering a team member-centric culture, competitive salaries, and exceptional benefits.


*LSCU enforces a drug-free workplace policy and employment offers are contingent on drug-screen and background check.



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