Senior Client Support Specialist

1 week ago


Tallahassee, United States Terminix International Full time

Position Title: Senior Client Support Specialist

Location: Remote

Job Overview:

The Senior Client Support Specialist is responsible for managing and addressing all aspects of residential customer accounts through both inbound and outbound communication. This role involves routine interactions to ensure customer satisfaction while working remotely.

Key Responsibilities:

  • Develop and nurture ongoing relationships with customers.
  • Utilize a computerized system for tracking customer interactions and resolving issues.
  • Ensure exceptional service delivery by processing orders and coordinating with various departments.
  • Act as the primary contact for customers regarding pricing and scheduling inquiries.
  • Manage customer correspondence related to service requests, scheduling, and billing.
  • Collaborate with branch staff to address service and scheduling challenges.
  • Initiate outbound calls for customer service campaigns.
  • Provide technical support as needed.

Qualifications:

  • High school diploma or GED required.
  • 1-2 years of experience in clerical or customer service roles preferred.
  • Proficient in using personal computers and basic software applications.
  • Familiarity with Microsoft Word, Excel, and Windows is advantageous.
  • Typing speed of 25 words per minute preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Able to thrive in a fast-paced and high-pressure environment.
  • Excellent problem-solving abilities.
  • Willingness to work flexible hours, including weekends and holidays.
  • Dependable and punctual for all scheduled shifts.
  • A designated home office space suitable for remote work.
  • Reliable broadband internet connection with the capability to connect via Ethernet.

Physical Requirements:

The role may require the ability to lift up to 10 pounds occasionally and to sit for extended periods while using office equipment. Candidates should be able to communicate effectively and possess close visual acuity for detail-oriented tasks.

Working Conditions:

This position is primarily indoors, with potential variations in environmental conditions.

Equal Opportunity Employer: Terminix International is proud to be an Equal Opportunity Employer.



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