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Technical Site Support Specialist
2 months ago
The Sr. Technical Site Support position is a critical role that requires a unique blend of technical expertise, exceptional communication skills, and strategic thinking. As a key member of the regional and global D&T team, you will be responsible for maintaining all aspects of the site's infrastructure, end-user device functionality, and workload prioritization in line with documented procedures while adhering to all corporate guidelines.
Key Responsibilities- Provide technical guidance and support to all end-users and stakeholders.
- Collaborate in the development, implementation, deployment, and maintenance of D&T systems and solutions at the site.
- Assist in evaluating new technologies and tools to enhance D&T capabilities.
- Perform troubleshooting efforts and problem resolution for the site and alert management of any identified security risks.
- Collaborate with the regional and global D&T organization to maintain the service catalogue and defined Service Level Agreements (SLAs) in alignment with global/ regional and site-specific D&T services.
- Ensure compliance with relevant IT policies, standards, and regulations.
- Monitor day-to-day site operations to ensure system availability and performance efficiency.
- Utilize and leverage Service Management tools for tracking workloads and SLAs.
- Participate in training sessions to enhance technical skills within the team.
- Build strong relationships with internal clients to understand, empathize with, and address individual technological needs.
- Bachelor's degree or equivalent experience in Computer Science.
- Minimum of 3-5 years of experience within IT support and/or IT operations.
- Excellent communication, interpersonal, and negotiation skills (including all levels of management).
- Strong service-oriented mindset.
- Ability to work independently and meet strict deadlines.
- Open and accepting of change.
- Strong project management/coordination skills.
- Experience working in collaboration with international teams.
- Comfortable in completing a variety of atypical assignments.
- Comply with all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
- Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
- Ability to comply with the company's safety policies at all times.
- ITIL Foundation Certification.
- Microsoft Active Directory knowledge.
- MacOS knowledge.
This role operates in a dynamic office environment, with occasional requirements for onsite visits to other local data centers or offices. May require extended hours and/or availability outside of regular business hours to meet project deadlines or address critical issues.
West Pharmaceutical Services, Inc. is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
