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Technical Resolution Specialist

2 months ago

Exton, Pennsylvania, United States PEAK Technical Staffing USA Full time
Job Summary

We are seeking a highly skilled Technical Resolution Manager to join our team at PEAK Technical Staffing USA. As a key member of our customer service department, you will be responsible for resolving technical issues and ensuring customer satisfaction.

Key Responsibilities
  • Work with customers to resolve technical issues and warranty claims
  • Collaborate with the service department to ensure timely and effective resolution of issues
  • Provide excellent customer service and communication skills
  • Assist with process improvement initiatives to enhance customer satisfaction
Requirements
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of SAP and Salesforce systems
Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in a technical support or customer service role
  • Strong mechanical experience or quality inspection/control
Physical Demands

The employee is frequently required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.