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Technical Support Specialist

2 months ago

Exton, Pennsylvania, United States PEAK Technical Staffing USA Full time
Job Summary

PEAK Technical Staffing USA is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and internal teams, troubleshooting equipment issues, and ensuring timely and efficient service delivery.

Key Responsibilities

Troubleshoot equipment issues over the phone, via email, or in the field
Provide technical support to field service technicians
Manage customer repair programs and assist with high-complexity problems
Document work in Salesforce and provide technical documents to customers
Support spare parts, customers, service, and sales with part identification

Requirements

Mechanical experience or Associate's degree in a related field
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Proficiency in Microsoft Excel, Salesforce, and SAP

What We Offer

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment

How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application for this exciting opportunity. We look forward to hearing from you