Technical Support Specialist

4 weeks ago


Exton, Pennsylvania, United States AtkinsRealis Full time
Job Summary

AtkinsRealis is seeking a skilled Technical Support Specialist to join our IT Support team in Exton, PA. As a key member of our team, you will be responsible for providing top-notch technical support to our employees, ensuring they have the tools and resources they need to succeed.

About the Role

The successful candidate will have a strong understanding of technology and excellent customer service skills. They will be responsible for resolving second-line incidents and service requests, managing and resolving assigned incidents and requests, and providing regular updates to customers throughout the management of their incidents and requests.

Key Responsibilities

* General troubleshooting of the Atkins desktop computing environment based on incidents and service requests logged via the Global Service Desk
* Management and resolution of all 2nd line incidents and requests assigned to their queue in Service Now
* Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines
* Deploy desktop computers and peripherals as well as record and track assets during deployment according to standards and workflow procedures
* Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests
* Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
* Support the set-up of new offices, sites or projects across the local region
* Ensure the maintenance of all local equipment rooms and conference room facilities, mitigate risks arising from audits, fire, safety or other risk assessments
* Develop, review and improve processes to maximize efficiencies within the team
* Exhibit a flexible approach to working and provide coverage where necessary
* Provide training and guidance to end users
* Provide weekly/daily reports/time reporting and updates on current issues
* Provide conference room support including when needed maintaining connections to equipment
* Perform floor walks to engage with employees
* Maintain sufficient equipment stock to deliver service, including maintaining appropriate records

Requirements

* Associate's degree in Computer Science or related field preferred or a minimum of 2 years of experience in IT service principles and processes
* High level of proficiency and knowledge of working in a Corporate IT environment
* Solid understanding of hardware and software asset management processes
* Experience of working to (and exceeding) Service Level Agreements
* Broad technical understanding of technology services being supported
* Ability to learn, understand, and apply new technologies
* Strong business focus and customer service skills
* Working knowledge of database/excel structures/tables/configurations
* Proven experience of data analysis and good numeracy, analytical and reporting skills
* Works across regional offices
* ITIL V3 Foundation Qualification preferred
* Strong customer service skills
* Certification from Microsoft preferred

What We Offer

AtkinsRealis is committed to providing a comprehensive benefits package that supports the health, well-being, and financial security of our employees. Our benefits include competitive salary, flexible work schedules, group insurance, paid family leave, two floating holidays, paid parental leave, pet insurance, retirement savings plan with employer match, employee assistance program, learning and development programs, training, career opportunities, and a highly regarded tuition reimbursement program. We also have an inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity, and Emerging Professionals. Additionally, we have a Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college.

  • Exton, Pennsylvania, United States PEAK Technical Staffing USA Full time

    Job SummaryPEAK Technical Staffing USA is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and internal teams, troubleshooting equipment issues, and ensuring timely and efficient service delivery.Key Responsibilities Troubleshoot...


  • Exton, Pennsylvania, United States PEAK Technical Staffing USA Full time

    Job SummaryPEAK Technical Staffing USA is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide technical support and assistance to customers, ensuring timely and efficient resolution of equipment-related issues.Key ResponsibilitiesTroubleshoot equipment issues over the phone, via email, or in the...

  • IT Support Specialist

    3 weeks ago


    Exton, Pennsylvania, United States Innovative Solutions & Support Full time

    Job Summary:Innovative Solutions & Support is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our employees, ensuring the smooth operation of our computer systems and networks.Key Responsibilities:• Provide technical support to employees,...


  • Exton, Pennsylvania, United States AtkinsRéalis Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our IT Support team in Exton, PA. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs effectively.Key...


  • Exton, Pennsylvania, United States NETZSCH United States Full time

    Job DescriptionNETZSCH Premier Technologies, LLC is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, sales teams, and field service technicians. Your primary goal will be to troubleshoot and resolve technical issues...


  • Exton, Pennsylvania, United States West Pharmaceutical Services Full time

    Job SummaryThe Senior Technical Site Support Specialist will work collaboratively with the regional and global D&T team to maintain all aspects of the site's infrastructure, end-user device functionality, and workload prioritization in line with documented procedures while adhering to all corporate guidelines.This role demands a blend of technical expertise,...


  • Exton, Pennsylvania, United States NETZSCH Group Full time

    Job DescriptionNETZSCH Premier Technologies, LLC is seeking a highly technical and self-motivated individual to work as an Inside Technical Support Specialist. This role utilizes technical knowledge about NETZSCH equipment to provide support to sales, after-sales, and customers.Key Responsibilities:Troubleshoot situations for all applications of NETZSCH...


  • Exton, Pennsylvania, United States PEAK Technical Staffing USA Full time

    Job SummaryWe are seeking a highly skilled Technical Resolution Manager to join our team at PEAK Technical Staffing USA. As a key member of our customer service department, you will be responsible for resolving technical issues and ensuring customer satisfaction.Key ResponsibilitiesWork with customers to resolve technical issues and warranty...


  • Exton, Pennsylvania, United States PEAK Technical Staffing USA Full time

    Job Summary:This role is responsible for providing technical support to customers with warranty claims and service issues related to grinding equipment in the USA and Canada. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-centric approach.Key Responsibilities:Work with customers to resolve...


  • Exton, Pennsylvania, United States West Pharmaceutical Services Full time

    Job SummaryThe Senior Technical Site Support Specialist will work collaboratively with the regional and global D&T team to maintain all aspects of the site's infrastructure, end-user device functionality, and workload prioritization in line with documented procedures while adhering to all corporate guidelines.This role demands a blend of technical expertise,...


  • Exton, Pennsylvania, United States West Pharmaceutical Services Full time

    Job SummaryThe Senior Technical Site Support Specialist will work collaboratively with the regional and global D&T team to maintain all aspects of the site's infrastructure, end-user device functionality, and workload prioritization in line with documented procedures while adhering to all corporate guidelines.This role demands a blend of technical expertise,...


  • Exton, Pennsylvania, United States Universal Technical Institute Full time

    Career Development Specialist Job SummaryWe are seeking a dedicated Career Development Specialist to join our team at Universal Technical Institute. As a Career Development Specialist, you will play a vital role in guiding students toward fulfilling careers by providing expert advice, fostering meaningful connections, and ensuring compliance with industry...


  • Exton, Pennsylvania, United States NETZSCH Group Full time

    NETZSCH Premier Technologies is seeking a highly technical and self-motivated individual to work as Inside Technical Support. This position utilizes technical knowledge about NETZSCH equipment to provide support to sales, after sales, and customers.Key Responsibilities:Troubleshoot situations for all applications of NETZSCH equipment, over the phone, via...

  • IT Support Specialist

    4 weeks ago


    Exton, Pennsylvania, United States Inspiroz Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our clients, maintaining the integrity of their technological infrastructure, and delivering exceptional service that improves customer satisfaction and maximizes customer retention.Key...

  • IT Support Specialist

    4 weeks ago


    Exton, Pennsylvania, United States All-Fill Inc. Full time

    About the Role:All-Fill Inc. is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for monitoring and maintaining our computer network, providing technical assistance, and ensuring the smooth operation of our organization.Key Responsibilities:Handle incoming help desk calls and emails, resolving...


  • Exton, Pennsylvania, United States NETZSCH United States Full time

    Job DescriptionNETZSCH Premier Technologies is a leading manufacturer of milling, mixing, dispersing, and classifying equipment. Located in Exton, PA, NETZSCH Premier Technologies is the North American subsidiary of the globally operated group of NETZSCH companies.We are seeking a Technical Resolution Manager to support customers with their NETZSCH equipment...


  • Exton, Pennsylvania, United States Innovative Solutions and Support Full time

    Job OverviewWe are seeking a skilled Procurement Specialist to join our team at Innovative Solutions & Support. The ideal candidate will have a strong background in purchasing and supply chain management, with a focus on delivering high-quality results in a fast-paced environment.Key ResponsibilitiesDevelop and maintain relationships with suppliers to ensure...


  • Exton, Pennsylvania, United States West Pharmaceutical Services Full time

    Job Summary:In this scientific commercial role, the job holder will deliver technical service excellence to global accounts, key accounts, and other customers as required.The job holder will work strategically with customers to identify and capture business opportunities.The role is the central point of contact and will operate as the technical interface...


  • Exton, Pennsylvania, United States Holcomb Behavioral Health Systems Full time

    Job Title: Certified Recovery SpecialistJob Summary:We are seeking a skilled Certified Recovery Specialist to join our team at Holcomb Behavioral Health Systems. As a key member of our staff, you will play a vital role in helping individuals reach their maximum level of self-sufficiency through individualized interventions and support.Responsibilities:*...


  • Exton, Pennsylvania, United States Innovative Solutions & Support Full time

    Job Summary:IS&S is seeking a skilled Electrical Systems Specialist to join our team. The ideal candidate will have a strong understanding of engineering blueprints and Bill of Materials (BOM).Responsibilities:Perform wiring, harnessing, and cabling tasks, including wire stripping, crimping, and layout, in accordance with IPC 620 standards.Set up and operate...