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Technical Resolution Specialist

2 months ago

Exton, Pennsylvania, United States PEAK Technical Staffing USA Full time

Job Summary:

This role is responsible for providing technical support to customers with warranty claims and service issues related to grinding equipment in the USA and Canada. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities:

  • Work with customers to resolve warranty claims and service issues
  • Troubleshoot technical problems with capital equipment
  • Conduct failure analysis and provide written reports
  • Collaborate with the After Sales Promotor to contact customers
  • Assist with department Key Performance Indicators (KPIs)

Requirements:

  • Mechanical experience or quality inspection/control or technical school is required
  • Excellent interpersonal and communication skills
  • Ability to work with mathematical concepts and statistical inference
  • Knowledge of Microsoft Office Products, Salesforce, and SAP

Physical Demands:

The employee is frequently required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Equal Opportunity Employer:

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law.