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IT Support Specialist
2 months ago
About the Role:
All-Fill Inc. is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for monitoring and maintaining our computer network, providing technical assistance, and ensuring the smooth operation of our organization.
Key Responsibilities:
- Handle incoming help desk calls and emails, resolving support issues in a timely and effective manner.
- Log help desk calls in our ticketing system and update as necessary.
- Setup and deploy new desktops, laptops, and tablets.
- Perform software and hardware troubleshooting, as well as phone, printer, and network device maintenance.
- Ensure proper recording, documentation, and closure.
- Meet regularly with the Sys Admin and Director of Technology to provide status updates.
- Inventory and maintain IT equipment.
Requirements:
- A high school degree or GED is required for this position.
- Some college education or equivalent certification path.
- Proficiency in PC operating systems, Microsoft Office Suites, and computer peripherals.
- Ability to work unsupervised, multitask, and prioritize work.
- Excellent written and documentation abilities.
- Ability to absorb and retain information quickly.
- Ability to present information in user-friendly language, both written and verbal.
Benefits and Retirement Plan:
All-Fill offers a competitive benefits package and retirement plan. After 30 days of employment, an employee is eligible for our insurance plan, which includes medical, dental, vision, and life. After 90 days of employment, an employee is eligible for our 401k plan, with a 10% company match. All-Fill also offers paid time off for all full-time employees.
