Senior Technical Site Support Specialist

4 weeks ago


Exton, Pennsylvania, United States West Pharmaceutical Services Full time
Job Summary

The Senior Technical Site Support Specialist will work collaboratively with the regional and global D&T team to maintain all aspects of the site's infrastructure, end-user device functionality, and workload prioritization in line with documented procedures while adhering to all corporate guidelines.

This role demands a blend of technical expertise, exceptional communication skills, and strategic thinking to drive the success of technology initiatives throughout the organization.

The ideal candidate will have a strong service-oriented mindset, excellent communication and interpersonal skills, and the ability to work independently and meet strict deadlines.

Responsibilities include providing technical guidance and support to all end-users, collaborating in the development and implementation of D&T systems and solutions, and performing troubleshooting efforts and problem resolution for the site.

The Senior Technical Site Support Specialist will also be responsible for ensuring compliance with relevant IT policies, standards, and regulations, and for monitoring day-to-day site operations to ensure system availability and performance efficiency.

This is a 100% onsite role in Exton, PA, and candidates must be within a 50-mile radius of the job location.

The successful candidate will have a Bachelor's degree or equivalent experience in Computer Science, and a minimum of 3-5 years of experience within IT support and/or IT operations.

Preferred skills and abilities include experience working in collaboration with international teams, comfortable completing a variety of atypical assignments, and ability to comply with all relevant SOPs as per Company policy.

The Senior Technical Site Support Specialist will be part of a dynamic office environment, with occasional requirements for onsite visits to other local data centers or offices.

West Pharmaceutical Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

If you have a special need that requires accommodation in order to apply to West, please send an email to .

Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.



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