Technical Support Specialist
4 weeks ago
PEAK Technical Staffing USA is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide technical support and assistance to customers, ensuring timely and efficient resolution of equipment-related issues.
Key Responsibilities- Troubleshoot equipment issues over the phone, via email, or in the field, with the ability to repair or disassemble equipment as needed.
- Support field service technicians with documentation and knowledge to ensure they can perform their duties effectively.
- Manage the in-house customer repair program, working closely with customers and the internal team.
- Assist with high-complexity problems related to customer equipment, providing technical expertise and guidance.
- Document work in Salesforce and provide technical documents to customers as needed.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Excellent communication and interpersonal skills, with a strong customer orientation.
- Ability to work independently with some direction, as well as collaboratively with a wide range of people and departments.
- Knowledge of Microsoft Excel, Salesforce, and SAP or similar ERP systems.
- Ability to lift up to 50 pounds and work in a standing position for extended periods.
The successful candidate will be required to travel domestically for training or on-site troubleshooting. This role has no supervisory responsibilities.
Equal Opportunity EmployerPEAK Technical Staffing USA is an Equal Opportunity Employer, committed to creating a diverse and inclusive environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
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