Product Technical Support Specialist
4 weeks ago
NETZSCH Premier Technologies, LLC is seeking a highly technical and self-motivated individual to work as an Inside Technical Support Specialist. This role utilizes technical knowledge about NETZSCH equipment to provide support to sales, after-sales, and customers.
Key Responsibilities:- Troubleshoot situations for all applications of NETZSCH equipment, including phone, email, and field support.
- Support field service technicians with documents and knowledge to ensure timely and efficient performance.
- Manage the in-house customer repair program with customers and the NETZSCH team.
- Assist or manage high-complexity problems with customer equipment.
- Document work in Salesforce.
- Support spare parts, customers, service, and sales with part identification.
- Provide and prepare verbal and written quotations for service and parts.
- Provide technical documents needed by customers for all aftermarket requests.
- Successful candidates will have at least 2 years of mechanical experience or education in a technical field or a combination of experience and education.
- Excellent organization skills and the ability to manage multiple priorities in a fast-paced environment.
- Previous experience interacting with customers and outstanding interpersonal and communication skills.
- Previous experience with Microsoft Office products, Salesforce, or similar CRM, and SAP or similar ERP systems.
- A team player who can work productively with a wide range of people and departments.
- Ability to travel up to 25%, mostly in the US, with occasional international trips to other NETZSCH locations for training.
NETZSCH offers a full benefits package, including medical, dental, vision, life, STD, LTD, 401(k) with Company match, tuition reimbursement, generous paid time off, and the ability to grow within the organization.
We are an Equal Opportunity Employer, including disability/vets.
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