Product Technical Support Specialist
5 days ago
NETZSCH Premier Technologies, LLC is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, sales teams, and field service technicians. Your primary goal will be to troubleshoot and resolve technical issues related to NETZSCH equipment, ensuring timely and efficient support.
Key Responsibilities- Troubleshoot and resolve technical issues related to NETZSCH equipment over the phone, via email, or in the field.
- Support field service technicians with documentation and technical knowledge to ensure they can perform their duties effectively.
- Manage the in-house customer repair program, collaborating with customers and the NETZSCH team.
- Assist with high-complexity problems related to customer equipment.
- Document work in Salesforce.
- Support spare parts, customers, service, and sales with part identification.
- Provide and prepare verbal and written quotations for service and parts as needed.
- Prepare technical documents for customers on aftermarket requests.
- At least 2 years of mechanical experience or education in a technical field, or a combination of both.
- Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Previous experience interacting with customers and outstanding interpersonal and communication skills.
- Previous experience with Microsoft Office products, Salesforce, and SAP or similar CRM and ERP systems.
- Ability to work productively with a wide range of people and departments.
- Willingness to travel up to 25%, primarily in the US, with occasional international trips to other NETZSCH locations for training.
NETZSCH offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) with company match, tuition reimbursement, generous paid time off, and opportunities for growth within the organization.
We are an Equal Opportunity Employer, including disability and veterans.
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