Client Relationship Executive

2 weeks ago

Rochester, New York, United States Gustave A Larson Company Full time
Job Overview

Gustave A. Larson stands as a premier wholesale distributor specializing in HVAC and Refrigeration (HVACR) equipment, components, and supplies. The Account Manager plays a pivotal role in delivering outstanding customer service, driving sales growth, and enhancing profitability through a collaborative local market strategy, while being a vital member of both the sales and operations teams to meet customer demands.

Key Responsibilities

The following responsibilities are not exhaustive and may be adjusted as management sees fit.

  • Customer Engagement: Develop and nurture relationships with a designated portfolio of clients. Actively serve as the primary contact for customers, providing assistance, information, and strategic guidance.

  • Sales Enhancement: Identify and capitalize on growth opportunities within existing accounts, including upselling and cross-selling relevant products or services when suitable.

  • Account Oversight: Manage a portfolio of assigned clients, ensuring precise documentation of sales activities and customer interactions through Customer Relationship Management Software.
  • Collaborative Efforts: Work alongside Territory Manager(s) to identify new sales prospects and support the branch by assisting at the counter, responding to inquiries, and performing additional tasks as needed.
  • Product Expertise: Maintain an in-depth understanding of the Company's offerings to deliver accurate and comprehensive information to clients.

Qualifications

  • High school diploma or GED is mandatory.
  • A minimum of 2 years of experience in account management or sales, or equivalent educational background is required.
  • Prior experience in the HVAC sector is highly preferred.
  • Proficient in utilizing CRM software and other sales-related tools, ideally Salesforce.
  • Familiarity with ERP software, preferably P21.
  • Willingness to travel up to 30% within the designated territory.

Equal Employment Opportunity Statement

Larson is an Equal Opportunity Employer and prohibits any form of discrimination and harassment. Larson is dedicated to the principle of equal employment opportunity for all employees and aims to provide a workplace free from discrimination and harassment. All employment decisions at Larson are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by applicable laws or regulations. Larson does not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

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