Client Relationship Specialist
2 weeks ago
At Rochester Promotions Firm, we prioritize our valued clients and align with their aspirations for growth. Our achievements in fostering enduring and fruitful business partnerships stem from the unwavering commitment of our Client Relations and Customer Service Team. Their relentless dedication to delivering exceptional service has significantly enhanced the quality of our client interactions. As we prepare for our clients' forthcoming expansion, we are eager to expand our Client Relations and Customer Service Team. If you are a collaborative individual who is passionate about nurturing relationships and has a genuine desire to support others, the role of Client Relationship Specialist may be the perfect fit for you.
Key Responsibilities:
- Develop and sustain enduring business and client relationships.
- Identify, address, and resolve client issues and concerns effectively.
- Facilitate open communication among our clients, their customers, and our Client Relations Team.
- Leverage product knowledge to promote additional products and services as necessary, assisting our sales team in acquiring new clients.
- Deliver a personalized purchasing experience and exemplary customer service to clients.
- Collaborate with the sales team to ensure order processing is completed and installation schedules are established.
- Record client contact details, verify the accuracy of purchase orders, and relay all information to our Senior Client Relations Specialists.
- Work alongside fellow Client Relations Specialists and other Customer Service and Sales team members to achieve all sales objectives.
Ideal Candidate Profile:
- High School Diploma or equivalent certification is required.
- Bachelor's Degree in Business Administration, Communications, Marketing, or related fields is preferred.
- 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or similar fields is preferred.
- People-oriented with a passion for relationship building.
- Charismatic and approachable demeanor that positively influences colleagues and team members.
- Results-driven and self-motivated to enhance interpersonal skills.
- Exhibits active listening skills and demonstrates empathy towards client concerns.
- Solution-focused and proactive in overcoming unexpected challenges.
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