Technical Support Specialist
2 weeks ago
Technical Support Specialist - Central
As a Technical Support Specialist at Kandji, you will be instrumental in delivering an exceptional experience for our clients utilizing our Apple device management solutions. Your primary duties will encompass:
- Delivering outstanding assistance to clients through chat, email, and video calls
- Representing the customer's perspective by relaying feedback and insights to the product development team
- Quickly and effectively resolving issues to maintain high levels of customer satisfaction
- Gaining in-depth knowledge of Kandji's product suite and troubleshooting Apple hardware and software
- Collaborating closely with engineering teams to tackle and resolve technical challenges
To thrive in this position, you will require:
- A minimum of 3 years of experience in customer support or IT administration
- Expertise in Apple macOS, iOS, and iPadOS
- Familiarity with MDM solutions such as Jamf Pro
- Strong analytical skills and a desire to learn new technologies
- Exceptional communication and writing skills
Kandji is committed to fostering diversity and inclusion, creating a supportive and empowering workplace. If you seek a fulfilling and challenging role in the technology sector, we would be eager to connect with you.
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