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Customer Support Specialist
2 months ago
Customer Support Specialist
Job Category: Stations-Central Requisition Number: CUSTO004563
Job Overview
Pilot Freight Services is seeking a dedicated Customer Support Specialist for our operations. This role is crucial in ensuring our clients receive top-notch service.
Position Summary:
The Customer Support Specialist is tasked with managing incoming communications and delivering exceptional service to our clientele. Responsibilities include monitoring and addressing customer inquiries, as well as tracking and updating shipment statuses.
Experience Required:
- 1-2 years of experience in a telephone-based customer service role with strong problem-solving skills.
- Background in service-oriented environments such as retail, food service, or call centers is advantageous.
Essential Qualifications:
- Intermediate proficiency in Microsoft Office Suite.
- Proven track record in achieving mutually beneficial outcomes through negotiation.
- Ability to manage multiple tasks effectively.
- Strong communication and organizational skills.
- Professional demeanor and a creative approach to problem-solving.
- Willingness to participate in an on-call weekend rotation.
Preferred Skills:
- Proficient in written and verbal communication.
- Intermediate Excel skills.
Desired Attributes:
- Team Player: Collaborates effectively within a team.
- Enthusiastic: Demonstrates eagerness and passion for the role.
- Detail-Oriented: Ensures thoroughness in task execution.
Motivational Factors:
- Self-Starter: Capable of working independently.
- Flexibility: Thrives in a self-directed work environment.
- Impactful Contributor: Motivated by the opportunity to influence project success.
Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected status.
