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Technical Support Specialist

2 months ago

Burlington, Massachusetts, United States Interactive Process Technology LLC Full time
Technical Support Specialist
Remote

Interactive Process Technology LLC is dedicated to delivering exceptional technical solutions that meet the diverse needs of our clients. Through collaborative efforts with customers, team members, subject matter experts (SMEs), and technical leaders, we create effective solutions that address real challenges faced by major organizations. As a vital member of our team, you will collaborate with a group of technology professionals focused on providing innovative business solutions utilizing cutting-edge technologies through established successful practices.

Our Team:
We are on the lookout for passionate individuals who are eager to leverage technology to achieve remarkable outcomes with unwavering determination, integrity, and commitment to service. We believe that our workforce is the cornerstone of our success. By fostering an environment of continuous learning, our team members are empowered to reach their personal career aspirations. We seek:
  • Enthusiastic individuals with a strong interest in technology
  • Problem solvers capable of tackling complex technical challenges
  • Self-motivated professionals
  • A desire for ongoing learning and development
We are currently seeking a Technical Support Specialist to assist with our operational systems.

Responsibilities:
  • Provide assistance to users regarding hardware and software inquiries and issues
  • Diagnose, troubleshoot, and resolve information systems challenges to minimize application downtime
  • Address user inquiries in a help desk environment
  • Monitor, log, and respond to help desk requests via calls and emails
  • Handle all inquiries related to system access and availability
  • Process necessary access requests
  • Maintain help desk documentation and ticket tracking
  • Manage user access and perform system account setups and data transfers
  • Conduct integration testing to ensure system integrity is maintained
  • Create test cases for both new and existing functionalities
Requirements:
  • Bachelor's degree or professional certification with a minimum of 5 years of relevant experience
  • At least one year of experience in a computer-related customer service role
  • Strong customer service and communication abilities
  • Willingness to work flexible hours, including on-call shifts
  • Team-oriented mindset with the ability to collaborate effectively
  • Capability to work independently
  • Ability to thrive in a fast-paced and demanding environment
  • Must be able to obtain relevant certifications as required
  • Must possess a security clearance and be a U.S. citizen
Interactive Process Technology LLC is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunities to all qualified individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are made based on equal opportunity principles.

This job description outlines the responsibilities and expectations of this position, which may be subject to change. The compensation for this role is competitive and based on qualifications and experience. We offer a comprehensive benefits package, including health and dental insurance, life and disability insurance, a matching 401k plan, paid holidays, and paid time off (PTO).

Our diverse team brings together a wealth of backgrounds, skills, and ideas, fostering a dynamic work environment that encourages innovation and growth.