IT Support Specialist for Laboratory Operations
2 weeks ago
Senior Laboratory IT Support Specialist:
The Senior Laboratory IT Support Specialist serves as the primary point of contact for IT-related incidents within the laboratory setting, managing tasks that range from setting up computers to troubleshooting lab equipment in collaboration with vendors.
Key Responsibilities:
- Assess and prioritize IT incidents for the Laboratory Operations team.
- Work closely with laboratory managers and external vendors to resolve IT challenges.
- Diagnose hardware and software issues, oversee asset management, and maintain an accurate inventory.
- Facilitate regular discussions with laboratory managers to ensure smooth operations.
- Manage the imaging, configuration, and deployment of laboratory instruments.
- Create and adhere to technical documentation for processes and procedures.
Qualifications:
- A minimum of 3 years of experience in IT, particularly in Tier 2/3 support or VIP escalation.
- Expertise in troubleshooting a variety of devices, data management, and scripting capabilities.
- Familiarity with IT Service Management tools (such as ServiceNow, Jira), Active Directory, and Linux operating systems.
- Excellent communication skills to effectively connect scientists, IT personnel, and administrative staff.
- Proficient in troubleshooting across Windows XP-11 operating systems.
- Basic knowledge of scripting languages.
- Ability to SSH into Linux systems for troubleshooting purposes.
Preferred Qualifications:
- Certifications such as CompTIA A+ and Network+.
- Experience in laboratory environments and knowledge of laboratory systems (e.g., Thermofisher, Illumina).
- Understanding of Environmental Health and Safety (EHS) guidelines and clinical trial processes.
This position requires on-site presence and a commitment to a standard 40-hour work week.
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