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IT Support Specialist II

2 months ago

Burlington, Massachusetts, United States LTI Information Technology Full time
IT Support Specialist II at LTI Information Technology

This position is located in a dynamic environment focused on technology solutions.

We are actively seeking an IT Support Specialist II. Compensation will be customized based on your expertise, qualifications, and certifications, and we are committed to offering a competitive benefits package with opportunities for growth.

Our organization places a high value on direct client engagement and promoting collaborative development among our technicians. The majority of our services are provided on-site, ensuring exceptional customer support. This role requires on-site presence, and we offer assistance for transportation expenses and parking. We recognize the importance of work-life balance and provide options for remote work or working from home, depending on client requirements and your skill set.

We are looking for a candidate with a robust background in diagnosing fundamental computer and server challenges, demonstrated through education, professional experience, or certification. The ideal applicant should be flexible, a quick learner, and possess excellent interpersonal skills to deliver the anticipated customer service within our managed service provider (MSP) framework.

Key Responsibilities:

  • Engage professionally with clients.
  • Maintain accurate time tracking and comprehensive technical documentation, demonstrating ownership of helpdesk responsibilities.
  • Ensure clear communication with clients and team members.

Desktop Support Experience:

  • Basic knowledge of Windows Server installation and upkeep.
  • Experience in Windows Server configuration, network maintenance, and application troubleshooting.
  • Conduct routine network maintenance activities.
  • Effectively troubleshoot various application issues.

Qualifications and Skills:

  • At least two years of experience in IT with a solid understanding of networking, hardware, and software fundamentals.
  • Outstanding problem-solving and analytical skills.
  • Strong interpersonal and customer service skills.
  • A genuine passion for technology and ongoing learning.

Desirable Attributes:

  • Experience in network consulting or managed service provision.
  • Familiarity with helpdesk systems.
  • Experience with server or software transitions.
  • Project ownership experience.
  • Able to mentor and train junior team members.

Technical Experience:

  • Experience with routing, switching, firewalls, and wireless networking.
  • Proficient in Windows Server management (Active Directory, HyperV, Clustering, DNS, DHCP, Terminal Server, PowerShell, etc.).
  • Knowledge of Security and Backup Tools (Azure Entra, SIEM, SOC, EDR, Bitdefender, Watchguard, VEEAM, Zerto, etc.).
  • Experience with ConnectWise Tools (Automate, Manage).
  • Support capabilities for Office 365 and SharePoint Online.

Certifications:

  • Technical certifications such as CompTIA, ITIL, and Microsoft certifications are advantageous.

Work Conditions:

  • Full-time salaried role, averaging 40 hours per week.
  • Standard working hours are 8:30 AM – 5 PM, Monday to Friday. Alternative schedules may be accommodated upon request.
  • Occasional weekend or after-hours work may be necessary.
  • Physical ability to lift equipment weighing up to 55 pounds.

Benefits:

  • Choice of premium health plans through Blue Care Network (PPO).
  • Dental coverage through Delta Dental.
  • Vision insurance provided by EyeMed.
  • Generous paid time off, sick leave, and standard U.S. holidays.
  • Up to 3% company matching for 401K contributions.
  • Company-issued laptop, tech backpack, smartphone, and branded apparel.
  • A vibrant learning environment with access to e-learning platforms, paid training, and certification incentives.

Join our team and contribute to a fast-paced, learning-focused atmosphere with exposure to diverse network technologies. If you are passionate about technology and eager to grow, we look forward to connecting with you.